Job Description

Role: Hardware Technician

Location: Markham, ON

Mode: Contract

KEY RESPONSIBILITIES:

• Prep devices to the engineers' specifications in a timely fashion
• Follows all applicable work instructions, Best Known Method (BKM) to perform repair and FA during RMA processes.
• Regular monitoring, maintenance and assessment of platforms.
• Flashing BIOS versions, updating firmware, installing OS software.
• Perform inspection/testing of incoming RMA returns on VM/SCT/bench and ATE/SLT as needed
• Testing CPUs on multiple systems for verification
• Inventory management of all hardware and CPUs in the lab
• Handle documentation and communications with Global Logistics team regarding all incoming and outgoing shipments
• Perform data entry and preliminary data analysis
• Perform continuous improvement activities to improve efficiency & quality and reduce cost

REQUIRED EXPERIENCE:

• Education: High school diploma or BS
• Experience working with engineering labs and/or high-volume manufacturing test facilities
• Strong communication skills at both technical and executive levels, including the ability to create and discuss technical documentation and presentations
• Proficient with Microsoft standard products: Windows Operating Systems and Office applications
• Experience with computer hardware building to distinguish between system components
• Good verbal & written communication skill is a must
• Hands-on experience, analytical & systematic approach to problem solving and maintenance of test equipment
• Works independently and can interact with cross functional teams as well

PREFERRED EXPERIENCE:

• 5+ years of work experience
• Good understanding of QA process & terminology
• Experience with PC hardware assembly, operation and debug
• Experience handling computer components in an ESD-safe environment
• Previous experience with Inventory Management
• Previous experience testing CPUs
• Previous experience working in an RMA team role
• Able to stand for extended periods
• Able to lift up to 25lbs
• Available for overtime/weekend work, if required (not often)

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