Job Description
We're excited to offer a unique opportunity for individuals who are passionate about customer service and looking for flexibility with a remote role. As a customer service representative, you'll join a supportive, fun, and dynamic team that values your contribution and growth. This position provides the flexibility to work from home, with 35-40 hours per week, on both inbound and outbound campaigns.
If you're looking for a position that offers career growth potential, we are committed to promoting from within and providing leadership opportunities to those who want to advance their careers!
Key Responsibilities:
Provide outstanding customer service by handling inbound and outbound calls in a professional and positive manner.
Manage a high volume of calls while maintaining quality service and a friendly attitude.
Address customer concerns quickly and efficiently, ensuring complete customer satisfaction.
Accurately document all customer interactions in our system.
Collaborate with your team and leadership to continuously improve customer service processes.
What We're Looking For:
Previous experience in customer service (preferred, but not required).
Excellent verbal and written communication skills.
Ability to multitask and thrive in a fast-paced environment.
Strong problem-solving abilities and great attention to detail.
Comfortable using customer service software and the Microsoft Office Suite.
Technical Requirements:
A personal desktop computer or laptop (no Macs or tablets) with a wired internet connection (no Wi-Fi) via DSL or Cable Modem.
Minimum system requirements:
Processor: Intel i5 or better.
Memory: 8 GB RAM or more.
Internet Speed: 50MBPS minimum.
Operating System: Windows 10 or 11.
Browser: Internet Explorer 11 or latest version of Firefox.
Dual Monitors with at least 1024 x 768 resolution.
Sound: Must have a sound card and speakers or headphones.
USB Headset for clear communication.
Don't worry - our dedicated IT team will support you with setup, including ensuring your computer and anti-virus protection are up to date. We approve ESET or McAfee as virus protection options.
Perks and Benefits:
Comprehensive on-the-job training.
Flexible work-from-home setup.
Shift flexibility to fit your schedule.
Work Hours:
Monday to Friday, 7 AM - 3 PM (EST).
4 weekend shifts per month (Saturday/Sunday).
If you're passionate about delivering exceptional customer service and want to work in a supportive, team-oriented environment, we'd love to hear from you! Apply today and take the next step in your career with a company that values your growth and success.
Employment Type: Full-Time
Salary: $ 15.00 20.00 Per Hour
Job Tags
Hourly pay, Full time, Work from home, Flexible hours, Shift work, Sunday, Saturday, Monday to Friday,