Job Description

Firstsource is a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media, Technology, and more.  Our Thousand Oaks, California location is a nationally recognized asset-recovery company.

Job Summary:

The Compliance Analyst will assist with pre-legal, consumer, and commercial files for one of our clients.

Essential Duties and Responsibilities:

• Review and process complaints for internal ARSI accounts (pre-legal), as well as complaints for our legal partners. This entails reviewing the accounts escalated from the internal collectors and legal partners, placing accounts on compliance hold so collection efforts stop, escalating complaints to our clients within the appropriate time frame and closing complaints out in a timely manner. Additional tasks may be needed, such as complaint resolution letters and following up with internal employees to investigate matters.
• Review and process disputes for our clients for internal ARSI accounts (pre-legal), as well as our legal partners.
• Review and process fraud claims for our clients for internal ARSI accounts (pre-legal), as well as our legal partners.
• Review client-related reports to ensure previous day work has been captured and submitted to the client.
• Mail processing, printing letters, sending out documentation to the applicable parties.

Qualifications:

• High school diploma or equivalent is required
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Understanding of clerical procedures and systems.
• Ability to work with team members and independently.
• Ability to send out correspondence (i.e. Validation of Debt, Resolution Letters) to the consumer or their representation within the client allocated timeframe.
• Strong working knowledge of personal computers including Microsoft Office

We are an Equal Opportunity Employer.  All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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