Job Description
Position Summary
- Lead and manage overall User Trial testing for Samsung's unreleased products
- Ensure successful execution of multiple projects simultaneously
- Strategic planning and execution, identify and mitigate potential risks
- Meet market impact and product specification standards
- Collaborate with Client-side Project Management, R&D, and QA teams
- Gather project considerations and information for comprehensive project plans
- Review defects registered by end-users and facilitate communication with R&D
- Communicate high-priority risk defects/events to middle and upper management
- Coordinate with inter-departmental teams to track carrier and manufacturing schedules
- Coordinate User Trial project schedules and testing considerations.
Role And Responsibilities - Manage overall User Trial operation including site and user related tasks on multiple projects
- Communicate with Client-side Project Management, R&D, and QA team to gather project considerations and information used to create project plans
- Monitor and control with consideration to metrics and KPI, while demonstrating the ability to execute documented or new mitigations for events increasing risk to the project
- Prioritize and manage multiple projects in fast pace environment, communicating quickly with key project stakeholders
- Evaluate project acceptance based on market impact and product specification (Technical)
- Communicate high priority risk defects/events to middle and upper management
- Collaborate with inter-departmental teams to track carrier and manufacturing schedules to coordinate User Trial project schedules and testing considerations
- Ensure all project conditions and tasks have been met to completion by team or contracted resources and confirm project delivery through closing
- Create, distribute, and report User Experience or Defect related surveys based on high priority, targeted impacting end-user features to upper management
- Coordinate with security team for any security related matters to prevent such incident from happening during UT Project period
- Plan and execute OTA deployments in an internal testing environment through device/system configuration of multiple internal and carrier specific systems.
- Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
- Determine course of action for the completion of objectives and tasks with limited instructions.
- [Quality Audit] Participate in examining key activities and output for each milestone.
- [Process improvement] Participate in evaluating and improving processes.
- [Quality index management] Collect data in order to discover a software quality index.
- Works on problems of limited scope. Follows standard practices and procedures.
Skills And Qualifications - Bachelor's degree in Business Administration, Information Technology, or a related field.
- 3+ years of experience in user management, sample management, security management, and project management in a technology or telecommunications company.
- Strong understanding of user trial processes, including recruitment, sample management, security protocols, and KPI tracking.
- Experience in designing and managing surveys, as well as analyzing data to derive insights.
- Knowledge of website design and maintenance, particularly for legal agreements such as NDAs.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work collaboratively with cross-functional teams and adapt to changing priorities.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and web development tools (HTML, CSS, JavaScript).
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Job Tags
Full time,