Job Description
The Technical Account Lead is responsible for acting as the customer point-of-contact for ESP operations, providing safe, efficient, and reliable product and service delivery for our customers. The Technical Account Lead develops and delivers optimized technical job designs for the area of responsibility, and maintains a professional relationship with the customer. This person identifies opportunities for continuous improvement of service delivery and formally communicate findings and supports the ESP Product Line in risk management and apply lessons learned to improve job design. The Technical Account Lead coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption).
Responsibilities:
- Capture, confirm and analyze job-specific requirements.
- Assess job risks during analysis of customer job requirements
- Develop Technical Job Proposal
- Prepare Customer Cost Estimate for established accounts
- Compile cost estimates for consolidation with the technical proposal
- Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
- Support the operational unit PSD team and PSD Manager in the execution phase with design changes as required due to changes in job dimensions, resource availability or service quality incidents.
- Analyze job execution versus design, and formally capture design improvements and optimization opportunities, including lessons learned and best practices.
- Ensure that job deliverables are accurate and delivered on time.
- Conduct Service Delivery Closure.
- Validate Event Investigation.
- Facilitate customer reviews of SQ events as required.
- Coordinate and conduct regular service quality meetings with the customer.
Additional Responsibilities:
- Provide technical support throughout the service delivery process.
- Understand and communicate the value of technology and interpretations.
- Consult with relevant subject matter experts to optimize technical designs.
- Evaluate People Productivity Improvement Opportunity
- Assist the Sales and Commercial team in evaluating technical viability and tenders.
- Obtain Customer Acceptance of Delivery.
- Identify opportunities for continuous improvement of service delivery and formally communicate findings.
- Assist in incident response, recovery and investigation.
- Communicate recommendations and actions to the customer to mitigate unplanned events.
- Identify areas where new and cost-effective techniques can be applied.
- Explore opportunities for value-added products and services.
- Support multiple Product Line operations with a collaborative optimized job design.
- Attend training courses to maintain knowledge of key technologies as well as competitor practices.
- Capture and communicate internally significant customer intelligence.
- Engineering Degree - B.S.
- 3-5 Years experience in the Oil and Gas industry (upstream/production)
- Previous experience with ESP design and operation ideal, with at least 1 year field experience preferred
- Strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers
- Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products
- Able to exhibit exceptional time management and organization skills
- Some travel is expected depending on assigned client base (up to 20% of the time)
- Proficient in Microsoft Office Products
- Candidates must be able to legally work and reside in the US, without sponsorship.
The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. The selected candidate's compensation will be determined based on skills, experience, qualifications, and other business and organizational needs. Please note that the compensation and benefits listed below are only applicable to successful candidates who are hired onto local United States payroll.
At SLB, it is not typical for an individual to be hired at/near the top of the range. The anticipated salary range for this position is $85,000 - $90,400.
SLB offers competitive compensation and benefits programs which include variable pay, health care coverage, retirement plan, protection coverage, time off and leave programs, and training and development opportunities. Perks and benefits are noted below.
Job Tags
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