Systems Support Analyst
Henderson, North Carolina(Hybrid)
Phone+Skype
Long Term Contract
JD:
Systems application support for public safety
Target years of experience? Two (2)+ years of experience in design, implementation, and support of enterprise-level systems and/or custom software development.
Top 3-5 Technical Skills:
Supporting software applications at a technical level
PowerShell for Windows scripting
Database tools: (ex: Toad, Microsoft SQL Server Management Tools)
SQL query languages
Network traffic monitoring tools (ex: WireShark, Fiddler)
API monitoring\troubleshooting tools (ex: Postman, Swagger, SoapUI)
FTP applications (ex: FileZilla, WinSCP, Axway)
Windows System / Server Administration
General understanding of:
Information Security
Cloud platforms (AWS, AZURE)
Project Scope/Details
Timeline to start/fill Start date 7/1/2025
Interview Process (how many rounds and any details) Interview with Hiring Manager and also with team
When interview is requested, please provide following when asking for candidate availability: Duration, Mode (Phone, Video, Onsite), Technical vs. Non-technical, etc.
PRESCREEN QUESTIONS:
Are there any questions RDMs should utilize during their prescreens to help ensure fit? This could be previous interview questions we've run into or specific questions the manager provides
SELLING POINTS:
Project highlights / Impacts the project or consultant will have on the business??
Team/Culture/Leadership details?
Growth opportunities
RULES OF ENGAGEMENT:
ADDITIONAL INFO:
Are there competitors we should source directly out of?
Any patterns you've noticed in likes/dislikes for this manager/company?
Feedback from previous applicants/interviews?
Any ideal past candidates or employees we could review?
Appetite for utilizing Modis Academy??
JOB DESCRIPTION:
Deliverables
Support project/product implementations for the IT Public Safety Team Fire and Police applications include: Everbridge, Securus, NetDMS, TeleStaff, FireRMS, Intime, Tableau, custom applications, etc.
Interacts with and oversees application vendor activities during system implementations
Coordinate with customers and other IT divisions on tasks (firewall rules, software/hardware product evaluations, etc.)
Weekly status reports/timesheets
Information Security Application Reviews
Upgrade SQL Database servers
Application Monthly Maintenance Upgrades/Patches
Create and update Data Flow Diagrams
Create and update technical documentation
Create SSRS reports or Power BI reports
Migrating custom knowledge base system
Other duties as assigned
Required Skills and Experience
Two (2) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development.
Supporting software applications at a technical level
Windows System/Server Administration
PowerShell for Windows Scripting
Process mapping create Data Flow Diagrams using Visio
Technical writing
Database tools: (ex: Toad, Microsoft SQL Server Management Tools)
SQL query languages
Network traffic monitoring tools (ex: WireShark, Fiddler, Fortinet, Splunk)
API monitoring\troubleshooting tools (ex: Postman, Swagger, SoapUI)
FTP applications (ex: FileZilla, WinSCP, Axway)
TASK ORDER
General understanding of Information Security, Cloud platforms (AWS, AZURE) laptop, desktop, server and mobile device hardware and operating systems * Web server software such as IIS, Apache, and Tomcat; principles and practices of systems implementation and software development. Knowledge of firewalls, reverse proxy, and secure access to internal applications troubleshoots and resolves issues with web application accessibility
Desired Skills and
Information Technology related certifications(ex. CompTIA
Experience
A+, CompTIA Security+, CompTIA Network+, Microsoft365 Certified Administrator) Browser debugger tools(Chrome or IE's Developer Tools) Reporting tools (ex: Crystal Reports, SSRS SQL Server Reporting Services, Power BI, Tableau)etc. Programming languages and development environments such as C#, .NET, Azure DevOps Knowledge in SharePoint creation of pages, lists, etc.
Testing Required(Yes/No)
Build a mock data flow diagram for 'widget' ONLY required for candidates selected for an interview
Ashish kumar
IT Technical Recruiter
Phone : 201-380-1365
Email: ashish@stellentit.com
Gtalk: ashish
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