Job Description
DESCRIPTION
As a Sr UX Researcher, you will design, execute, and analyze user experiments to guide the development of Amazon FinTech products from a research prototype to launch. This role is on the FinTech UX Design and Research team with the impact, autonomy, flexibility, and speed of innovation of a high-growth startup, powered by the resources of Amazon. The Sr. UX Researcher will have a passion for improving the customer experience and driving high-visibility programs that will impact product designs used by millions of people. We are looking for deep thinkers, innovators and technical entrepreneurial leaders to join our design org as we embark on building the next big idea!
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship all while having fun. Our senior members enjoy one-on-one mentoring and thorough, but kind, design reviews.
Key job responsibilities
• Own all aspects of the user research (study design, recruiting, moderation, analysis, reporting, communicating, budgeting research), making autonomous decisions to evaluate which user research methodology approaches work, and which don’t.
• Design and conduct a wide spectrum of experiments from quick informal lab evaluations with internal participants, to formal external user studies with detailed usage & behavioral analysis.
• Create long-term research roadmaps and opportunity frameworks that align to and inform product strategy and goals.
• Collaborate with UX designers, product managers, and engineering to evaluate prototypes, functional mockups, usability testing, A/B testing, etc.
• Become a domain expert through daily use of prototypes, competitive, and complementary products to develop a deep product intuition to guide your research.
• Communicate the results of your research and the impact on product design, go-live, and future user research.
BASIC QUALIFICATIONS
• 5+ years of hands-on experience as a user researcher or similar role.
• Experience conducting UX research (study design, execution, data analysis, and devising customer insights/recommendations) with varied research methodologies and the proven ability to execute the right methodology to get the needed result. Experience with both physical device and mobile app UX.
• 3+ years experience working within an entrepreneurial and iterative design process, with the skill to leverage early results to influence product design, knowing the balance between certainty of methodology and speed of execution.
• A portfolio that illustrates how your research informed decision-making, showcasing deliverables, and your ability to extract actionable insights from qualitative and quantitative data.
• 3+ years’ experience working alongside a product development cycle, and building relationships between business, UX, technology, and research teams
• Excellent communication, interpersonal, and analytical skills including the ability to present insights clearly and persuasively to colleagues, partners and stakeholders
• Bachelor's Degree in a related field.
• Open to staffing this role in Seattle or NYC.
Job Tags
Full time,