Job Description

About the Job:

• Assists residents staying in the Shelter overnight; performs client intake procedures and prepares client intake records.
• Monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules.
• Maintains accurate and complete records and logs containing pertinent information.
• Ensures that facility is maintained in a neat and proper order.

Essential Functions:

• This job description should not be interpreted as all-inclusive.
• It is intended to identify the essential functions and requirements of this position.
• The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Residential Management Responsibilities (60%):

• Answers telephone and in a professional manner responds to questions regarding the shelter operations.
• Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake forms; prepares and maintains resident roster.
• Records statistics as instructed.
• Provides information and referrals to appropriate community agencies.
• Updates client files as needed; obtains client’s signature on forms as well as house rules and regulations.
• Supervise, prepare and distributes meal and shower tickets, assigns bed numbers; distribute towels, linens and personal hygiene items; secure and distribute client medications as required.

Housekeeping & Chore Distribution Responsibilities (20%):

Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion of such; as needed, participates in the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).

Building Security Responsibilities (20%):

• Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures the security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry.
• Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure the security of the facilities.
• Responds to emergencies in a calm manner and initiate appropriate actions in accordance with established policies and procedures.

Other Responsibilities:

• Verifies if clients are in the hospital as well as the length of their stay. 
• Verifies resident's case management and any medical needs. 
• Supervises daily cleaning of the facility.
• Informs supervisor of any referral issues as they arise.
• Assists with seasonal program events as needed.
• Performs other duties as assigned.

We are a premiere, veteran owed business dedicated to assisting our clients in breaking down barriers to achieving their dreams. We work tirelessly to pair quality talent with quality companies. We believe that everyone deserves the opportunity to achieve their career goals!

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