Job Description
DESCRIPTION
Customers often struggle to understand Amazon's large selection and are looking for key differentiating factors that set one item apart from another. A rare opportunity is available to build new features that address this customer problem in Amazon Search!
Hundreds of millions of customers. Billions of queries per year and dollars in revenue. The scale and impact of Amazon search is HUGE and we need smart and creative engineers to imagine and develop innovative cross-device features worldwide. Come help us deliver features you can show off to your friends and family!
The Search Customer Experience team is responsible for worldwide customer facing search features on desktops, tablets, and mobile devices. Everything from the moment a customer clicks into the search box to when they view search results. We use data mining and usability data to develop new features and we test them through hundreds of A/B experiments a year. This immense amount of data allows us to build smarter and more personalized experiences for our customers across a wide variety of categories, from instant video and Kindle books to apparel and electronics.
On a day-to-day basis, you'll be part of a close-knit team of engineers that are agile, data driven, and highly collaborative. You'll help analyze customer behavior, propose ideas and solutions during sprint planning with your team, implement big ideas, and then measure the results. Engineers on our team have proposed ideas that have impacted millions of customers and generated millions of dollars in revenue.
You should be a well-rounded software engineer, with expertise in building large-scale web applications and/or low-latency services, optimized for performance. You should love working with designers, user researchers, applied scientists and product managers on shaping customer facing projects in multiple parts of the Amazon website.
Key job responsibilities
- Act as a technical leader and mentor, collaborating closely with product managers, designers, and other engineers across the organization.
- Influence our product direction through significant development contributions and technical leadership.
- Work with modern web development technologies to improve customer workflows.
- Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience.
- Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members.
- Possess expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
- Develop and maintain scalable distributed real-time systems using Java.
About the team
The Search Customer Experience Endorsements team is responsible for developing innovating cross-device features that help customers find products that stand out from others. Our efforts include badges or CX elements that highlight items as overall picks, top sellers, and top rated. This team is newly formed in 2024 and will own a roadmap of 12+ badging experiments across the website and own the Amazon's Choice badge end to end.
BASIC QUALIFICATIONS
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
Job Tags
Full time, Worldwide,