Job Description

Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service.

Job Description

The base salary range for this position is $80k - $95k.

Design and deliver the event of our guests’ dreams! This is a pivotal role in the planning and execution of high-level events, from magnificent weddings to engaging corporate retreats and everything in between.

• Establish trusted relationships with each client to ensure program objectives are met/exceeded and opportunities for repeat business and referrals are secured.
• Qualify and add additional events/meeting space beyond initial scope.
• Manage customer budgets to maximize revenue while also meeting customer needs.
• Solve challenges and/or suggest alternatives to previous arrangements, engaging the sales manager when necessary.
• Contract third-party vendors and direct all aspects of each rental/service activity based on individual program needs.
• Support Reservations team with group room block management following contract turnover.
• Serve as property liaison informing and managing all cross-property teams in support of every group program to ensure flawless execution.
• Generate group resumes and banquet event orders (BEOs) adhering to hotel standards and meeting document due dates. 
• Attend daily operations meeting, BEO meeting, group resume meeting, pre-conference meeting, post-conference meeting, and additional meetings as needed/requested.
• Work closely with sales team, offering advice regarding logistics to assist in lead conversion, VIP site inspections and key opportunities, in an effort to maximize hotel revenue.
• Personalize each event and create upselling opportunities.
• Enhance service elements to exceed contract minimums.
• Data collection input for tracking revenue streams for each group (i.e. group forecasting).
• Act as liaison between sales manager and customer throughout the event process (pre-event, event, post-event)
• Identify operational challenges and work with staff to solve those challenges and develop solutions 
• Assist and provide overall support in training and mentorship of events managers and coordinators

Qualifications

• Minimum of 5 years’ experience in hospitality and event management, preferably within conference services
• Understanding of the Hawaiian Islands and key differentiators between each island
• Ability to maintain a service oriented style with professional presentational skills
• Excellent organizational, interpersonal and administrative skills
• Experience and success in owning high-level events and experiences in a luxury setting
• Bachelor’s Degree preferred

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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