Job Description

Job Overview

Who we are:
Jag's Steak and Seafood is an award-winning fine dining steakhouse located in West Chester, Ohio. We pride ourselves on delivering exceptional dining experiences. We feature premium steaks, fresh seafood, a diverse range of handcrafted cocktails, and a notable wine selection, all complemented by impeccable service and premier entertainment from esteemed musicians in our Piano Lounge. Our restaurant stands out with unique features, including live jazz music in the lounge, a piano on top of the bar, and a bourbon bar that offers a sophisticated yet approachable atmosphere. At Jag’s, we pride ourselves on fostering a professional, team-oriented culture where employees can thrive. The restaurant values high standards, integrity, and teamwork to create an unforgettable experience for both guests and employees.
Jag’s Steak and Seafood is more than a restaurant—it’s a place where excellence is celebrated, and every detail is designed to delight.
Who we are looking for:
Reservationist
Jag’s is looking for friendly, energetic hospitality professionals to join our refined and upscale team that prioritizes teamwork, and growth. We are looking for new team members to welcome guests with warmth and enthusiasm; striving to make every guest's experience memorable.
Responsibilities:
Display a guest first focus through strategized table and guest placement while ensuring greatest guest comfort.

• Strategically manage table seating and guest flow to ensure exceptional service
• Demonstrate a passion for hospitality and dedication to Jag’s core values and customer service
• Maintain positive attitude while demonstrating teamwork, time management, and multitasking abilities
• Master online reservation and point of sale platforms as well as operate a multi-line phone system
• Communicate and record guest needs, requests and direct calls accordingly
• Answer multi-line phone system and direct calls accordingly
• Collect and place to go orders with precision and professionalism
• Build client relationships to create a familiar and welcoming experience

Qualifications Required:

• Experience using online reservation systems, and multi-line phone systems (OpenTable experience preferred)
• Evening and Weekend Availability, with 3:30 arrival time
• Must be at least 18 years of age
• Leadership skills and mentality
• A proactive attitude and willingness to learn in a fast-paced environment
• Physical ability to stand, bend, and exert well-paced mobility for periods up to 8 hours and lift up to 25-30 lbs

Benefits:

• Competitive pay + tips
• Upscale fine dining atmosphere working with a team of seasoned hospitality professionals
• Room for advancement/cross training opportunities
• Flexible Schedules - part-time and full-time
• CLOSED Sunday and Monday and most major holidays

Job Types: Full-time, Part-time

Our team members enjoy the following benefits:

• 401(k) & 401(k) matching*
• Dental & vision insurance
• Employee discount
• Health insurance
• Short-term disability insurance*
• Paid time off *

*eligibility requirements apply
Schedule:

• 8 hour shift
• Tuesday-Saturday
• Evening shift
• Overtime
• Weekend availability

Education:

• High school or equivalent

Experience:

• Restaurant Experience: 1+ years

Work Location:

• One location

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