Job Description

Experience level: Mid-senior

Experience required: 10 Years

Education level: Bachelor’s degree

Job function: Sales

Industry: Financial Services

Relocation assistance: No

Visa sponsorship eligibility: No

JOB DESCRIPTION:

• Being a member of Relationship Management team, the Relationship Manager's role is to pro-actively build and influence client relationships resulting in increased revenues and improved client experience/satisfaction within our managed account base.
• Clients include investment managers, broker/dealers, IMOs and custodians.
• They actively work with senior management, client service representatives, product, operations, integration, and marketing teams to ensure deliverability for the client community.
• They act as Single Point of Contact (SPC) coordinating all OUR Solutions activity within the account(s) and become the point person for all client inquiries into US.

RESPONSIBILITIES:

• Act as Single Point of Contact (SPC) with Tier 1 clients and orchestrate additional OUR activities into the account, increasing the client experience and revenue generation. Build and drive near and long-term account plans.
• Pro-actively develop and broaden contacts and engage at senior levels within our Tier 1 clients with confidence and integrity. As well as build multiple networks of relationships within key accounts and with industry participants.
• Demonstrate the capability to engage at high level strategic and operational agendas, being able to clearly articulate OUR strategies, solutions and capabilities to our clients and at industry/client events and relate them to client/industry needs.
• Create and manage counter party campaigns to grow community with key clients.
• Present and clearly articulate the business drivers and strategic direction of our key clients internally to senior OUR management. Work closely with Executive Directors (Sales, Product Management, etc.) Directors (Integration, Operations Management, etc.) of Key Client Program in pursuing new revenue generating activities
• Provide consulting services and overall guidance in ITP matters and Regulatory impacts affecting clients and their customers. Represents a more complex and sensitive customer in developing strategic solutions with an eye towards operational efficiency, OTC Regulatory Reporting & ITP.
• Operate self-sufficiently by identifying business needs and acting upon them with relatively little direct supervision, informing and seeking approval appropriately with senior management.
• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

QUALIFICATIONS:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience
• Japanese; Native
• English; Fluent, Business.

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