Job Description
This position leads a geographically assigned team of Residential Connectivity Sales Supervisors and their teams. Responsible for leading and managing the daily operations that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for meeting and exceeding budgeted headcount and sales goals.
- A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams and developing skills in others.
- Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
- Leads a team of Residential Connectivity Sales Supervisors and their teams.
- Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations.
- Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
- Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Supervisors and their teams.
- Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams, and develop plans to address these gaps.
- Be familiar with reporting and analytics necessary to drive and support business decisions.
- Collaborate with other departments and or support teams to achieve goals and objectives.
- Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
- Coach to and follow Charter’s Sales Process.
- Communicate territory assignments to Residential Connectivity Sales Supervisors
- Monitor the payroll process and ensure timely and accurate approval of all commission payments.
- Completes administrative tasks related to all sales activities and ensures their team does the same.
- Has detailed understanding of Charters product offerings and value proposition in the markets they sell in.
- Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
- Prepares reports as needed.
- Perform other duties as requested by leadership.
R equired Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English Language.
- Excellent communication, interpersonal and organizational skills
- Possess strong technical and computer skills
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- Ability to work outside for extended periods in any season and/or during inclement weather
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
- Must be able to work non-traditional work hours such as evenings and weekends
- Valid driver´s license, satisfactory driving record within Company required, standards and auto insurance
- Ability to complete documentation accurately.
Required Education
Bachelor´s degree in business or marketing, or equivalent work experience.
Required Related Work Experience and Number of Years
5+ years’ of Outside Sales or related work experience.
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Knowledge of Direct Sales practices
- Experience with consumer education of products and services
- Knowledge of cable or telecommunications service
Preferred Related Work Experience and Number of Years
- Sales Supervisory experience preferred - 0.5+
WORKING CONDITIONS
- Field and Office environment
- Outside field environment with exposure to inclement weather
- Travel as required
SDT540 2024-40928 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Job Tags
Full time, Work experience placement, Local area, Weekend work, Afternoon shift,