Job Description

The Receptionist provides general office support via a variety of clerical activities and
related tasks. Answer incoming calls and directs calls to appropriate associates. Greets and directs visitors.

Job Responsibilities:

• Speak freely and warmly, engaging to high profile VIP clientele and guests while efficiently checking them in at the Reception Desk and efficiently escorting them to their destination. 
• Develop and maintain an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client. 
• Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.
• Act as first point of contact for all activities and emergencies, always remaining alert.
• Serves as point person, taking ownership of any challenges that may arise within the
• Conference center, resolving them, or following escalation procedures as required.
• Conduct overall room appearance site inspection and work with Building Operations to maintain facilities.
• Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
• Answer global switchboard calls, direct calls, and manage message receipt and delivery process. 
• Handling on-floor conference room activities, both visually and by means of the
• Reservations system, being aware of meeting start / end times, attendees in the room, food, and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
• Communicating requests to the appropriate internal support departments such as,
• building maintenance, information technology, Audio Visual technology, and mail room (package pickups and deliveries). 
• Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.

Key Competencies:

• A passion for delivering the Platinum Service and Service Excellence Standard to provide transformational service in hospitality.
• A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.
• A mindset to take ownership and responsibility within and outside one’s job domain.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Self-confidence, willingness to learn, and feeling comfortable with change and coordinating change.
• Is open and receptive to feedback, shares and actions.
• To be an advocate for innovation, constantly looking for new ways to improve quality, services and amenities offered to guests.
• Is empowered to make decisions, guide behavior and escalate issues appropriately.
• Excellent oral and written communication skills. 
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• Associates degree or equivalent professional VIP client facing work experience. 

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