German speaking Customer Service Agents Job at Triskel Consulting, Malta

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  • Triskel Consulting
  • Malta

Job Description

Our client, a well established international company is seeking to expand its Customer Support and Online Content Moderation teams.

Responsibilities

  • View and review user-generated content (e.g. sales ads).
  • Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic and professional attitude towards the customers.
  • Follow communication procedures and policies.
  • Evaluate and make decisions in accordance with defined policies and guidelines.

Requirements

  • No previous experience is required however some customer service experience would be ideal
  • Candidates must have strong PC skills, have the ability to learn to use new computer tools
  • Must have good communication skills as well as possess strong analytical skills together with decision making skills, attention to detail and empathy when dealing with customers.
  • German language skills (native or advanced) and English language skills (conversational).
  • Professional attitude, attendance attends work on time, able to work autonomously, meet deadlines, follow procedures and instructions.
  • Passionate about making a difference.
  • Flexible in working times.

Job Tags

Flexible hours,

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