General Manager, BMW & Mercedes-Benz of Bowling Green Job at Mills Auto Group, Bowling Green, KY

  • Mills Auto Group
  • Bowling Green, KY

Job Description

About Us Mills Automotive Group: Dedicated to Delivering a Tailored & Exceptional Automotive Experience! At Mills Automotive Group, we are a family-owned company proud to stand among the leading dealership groups in the United States. With a continually expanding portfolio of over 35 dealerships and a diverse array of brands under the Mills Auto umbrella, we are well-positioned to meet every consumer's automotive needs. What truly sets us apart is our steadfast dedication to our customers. Our knowledgeable sales and service team brings years of industry expertise, all focused on elevating the customer’s experience. Join Our Ever-Expanding Team As we redefine the car-buying experience, we're looking for individuals who share our core values of character, integrity, teamwork, work ethic, and performance. When you join Mills Auto Group, you become part of a passionate and dedicated team working towards a common goal: delivering a tailored, exceptional automotive experience for all our customers. Whether you're interested in sales, service, or any other role within our organization, your contribution matters. We are committed to hiring the best and brightest people who are enthusiastic, positive, share a growth mindset, and have the desire to create unparalleled customer experiences. We value diversity, offer a supportive work environment, and provide personal and professional growth opportunities. At Mills Auto Group, you're not just an employee; you're a valued member of our family. So come be a part of our exciting journey as we speed towards the future. Join Mills Auto Group and help us continue to redefine the car-buying experience for our valued customers. Your dedication to our core values will make all the difference as we achieve new heights together. About The Role We are looking for a strong leader with luxury automotive expertise to fill the role of General Manager, BMW & Mercedes-Benz Bowling Green. This pivotal position requires 3-5 years of experience in luxury automotive sales, where you have demonstrated effective leadership in driving sales team success and enhancing client engagement through exceptional experiences. Your responsibilities will include championing the BMW and Mercedes-Benz brands as we launch a brand-new dealership in 2025, ensuring unparalleled standards of customer service and satisfaction. Diverse candidates are encouraged to apply! What You Will Do – Essential Responsibilities

  • Lead, mentor, and motivate a team of sales, service, and administrative staff to achieve individual and team goals.
  • Develop and implement strategic initiatives to drive sales growth and maximize profitability in both service and sales departments.
  • Foster a culture of excellence, collaboration, and accountability within the organization.
  • Ensure effective communication between corporate headquarters and the store, facilitating seamless operations and alignment with company objectives.
  • Oversee client relationship management processes to ensure high level of customer satisfaction and retention.
  • Ensure a cohesive and premium brand experience across all customer touchpoints, from dealership facilities to online platforms to enable memorable consumer experiences.
  • Align brand messaging with sales and customer service teams to ensure a seamless customer journey and post-purchase satisfaction.
  • Identify opportunities to enhance the luxury experience through exclusive events, partnerships, and personalized services.
  • Monitor key performance metrics, identify areas for improvement, and implement action plans accordingly.
  • Maximize utilization of CRM system to optimize customer relationship management and sales efficiency.
  • Ensure strict adherence to all sales processes and protocols to uphold dealership standards.
  • Effectively manage new car inventory, turnovers, days’ supply, and stocking levels for each BMW and Mercedes-Benz model to maximize profitability.
  • Generate reports and presentations to communicate brand performance insights to senior leadership.
We Invite You To Apply – Key Qualifications & Requirements
  • Minimum 3-5 years of experience in luxury dealership management experience.
  • Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
  • Proven track record of success in automotive retail management, with minimum GSM experience required.
  • Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.
  • Strategic thinker with the ability to develop and execute innovative business strategies.
  • Results-driven mindset with a demonstrated ability to achieve and exceed sales targets and KPIs.
  • Strong communication skills, with the ability to engage and build rapport with high-end clientele.
  • Team player with a positive, collaborative spirit.
  • Professional appearance and demeanor, reflecting the prestige of both BMW and Mercedes-Benz brands.
  • Impressive work ethic, with a commitment to excellence and continuous improvement.
  • Act with urgency and champion excellence in all company objectives
  • Flexible - available to work weekends, evenings, nights, and holidays as needed
  • Proficiency in Microsoft Office suite and experience with CRM software.
  • Valid United States-issued driver’s license
  • Candidate must be authorized to work in the United States
What We Offer Benefits
  • Cigna PPO, Imagine 360 and HSA plans > 2 medical plan options
  • Dental and Vision Plans

* 401(K)

  • Company Paid Basic Life and Short-term Disability
  • Employee Assistance Plan
  • Sick and Vacation Time, Paid Holidays
  • Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance
  • Employee Discounts and Perks Program
  • Employee Wellness Subsidy
  • Tuition Assistance Program (Selected Dealerships)
Compensation Competitive salary and performance-based bonuses. The compensation you will receive can fluctuate based on several personalized factors, such as the job's geographical location, your expertise, skills, and professional background. Additionally, the comprehensive compensation package associated with this role might encompass additional components, which will be contingent upon the specific job offer extended to you. If you receive a job offer, you will receive detailed information about your eligibility and participation in these benefits plans. At Mills Auto Group, we don’t just welcome diversity - we celebrate it! Mills Auto Group is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. If this role interests you, we invite you to submit your resume today! Mills Automotive Group

Job Tags

Holiday work, Full time, Temporary work, Flexible hours, Night shift, Afternoon shift,

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