Job Description

ATENTO , is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. We are looking for a Customer Care Representative.

A leading brand in household appliances, is seeking a dynamic and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and supporting customers with their needs. This role requires excellent communication skills, a positive attitude, and a passion for helping others.

What would you do in this role:

· Answer incoming calls and respond to customer emails promptly.

· Provide detailed information on company's products and services.

· Assist customers with product trouble shooting and technical support.

· Process orders, returns, and exchanges.

· Maintain up-to-date knowledge of Company's products and promotions.

· Stay informed about company policies and procedures.

· Educate customers on product features and benefits.

· Accurately log and update customer interactions in the CRM system.

· Maintain records of customer complaints, inquiries, and feedback.

· Work closely with other call center representatives and departments to ensure seamless service.

· Participate in team meetings and training sessions.

· Assist customers with product troubleshooting and technical support.

To become part of our Team:

· High school diploma or equivalent required

· Previous experience in a call center or customer service role preferred.

· Excellent verbal and written communication skills.

· Strong problem-solving abilities and attention to detail.

· Proficiency in using CRM software and other computer applications.

· Ability to multitask and manage time effectively.

WHAT’S IN IT FOR YOU?

· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with

· Endless career opportunities and clear paths for career development

· A competitive salary

· Inclusive perks and benefits, including Employee Discount on cell phone services.

· Opportunity for monthly performance incentives and commissions

· Benefits package (Medical Insurance)

· Joining a team and building a positive relationship of teamwork, trust, and excellence

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call ATENTO home.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Referral program
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Commute:

• Miramar, FL 33027 (Required)

Ability to Relocate:

• Miramar, FL 33027: Relocate before starting work (Preferred)

Work Location: In person

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