Job Description
Position: Customer Success Manager
Location: Remote or Hybrid
Are you passionate about helping organizations achieve their goals with cutting-edge technology? Join us as a Customer Success Manager (CSM) and play a key role in empowering state and local government agencies to modernize their services through innovative workflow automation and digital solutions.
Our no-code platform enables fast implementation and seamless integration, driving meaningful improvements in both constituent and employee experiences.
About the Role
As a Customer Success Manager, you'll be a strategic partner to our valued customers, ensuring they achieve maximum value and success with our platform. You'll foster long-term relationships, drive customer satisfaction, and identify opportunities for growth. Acting as the bridge between customers and our internal teams—including Product Management, Engineering, Professional Services, and Marketing—you'll ensure seamless collaboration and exceptional outcomes.
You'll work closely with decision-makers, guiding them to achieve their objectives while becoming an expert in our platform's capabilities. With your technical knowledge, project management expertise, and consultative approach, you'll inspire customers to realize the full potential of our solution.
Key Responsibilities
Cultivate strong relationships with customer executive sponsors and technical leads.
Act as a trusted advisor, aligning customer goals with measurable outcomes.
Manage and resolve customer concerns while advocating for product enhancements.
Conduct workshops to showcase the platform's full value and identify expansion opportunities.
Collaborate with both technical and business teams to deliver results.
Program-manage customer engagements, providing insights through regular reviews (e.g., weekly, monthly, quarterly).
Understand customer use cases and recommend features to maximize their subscription.
Drive customer adoption through post-implementation activities and ongoing education.
Partner with Sales on renewals and assist with Professional Services engagements.
About You
To thrive in this role, you bring a combination of customer-facing expertise and technical acumen. You're proactive, adaptable, and driven to help customers succeed.
What we're looking for:
4+ years of experience in customer-facing roles, ideally in cloud/SaaS environments.
Strong project management skills with the ability to juggle multiple priorities.
Exceptional communication skills, including presentations and executive-level conversations.
Experience developing product use cases and providing best-practice advice.
A track record of managing complex engagements with minimal supervision.
A customer-focused mindset, paired with strong follow-through and problem-solving skills.
Bonus points for:
Experience in the public or government sector.
A consulting background.
PMP certification or relevant training.
Why Join Us?
We're on a mission to transform public services through digital innovation. Join a team that values integrity, humility, and a commitment to empowering organizations with modern solutions.
What we offer:
Comprehensive medical, dental, and vision insurance.
Technology and transportation expense reimbursements.
Health club membership support.
401K with company matching.
Flexible "freedom" paid time-off policy.
Compensation:
The US base salary range for this full-time position is $80,000-$120,000, plus benefits. Actual compensation will depend on your location, skills, experience, and qualifications.
Equal Opportunity Employer
We are committed to fostering an inclusive environment where all qualified applicants are considered for employment without regard to race, gender, color, religion, sexual orientation, gender identity, national origin, veteran status, or disability.
Employment Type: Full-Time
Salary: $ 80,000.00 120,000.00 Per Year
Job Tags
Full time, Local area, Flexible hours,