Job Description
Are you passionate about helping organizations embrace innovative technology? As a Customer Success Manager, you'll play a critical role in transforming healthcare practices with cutting-edge AI solutions. You will lead the adoption of tools designed to improve clinical efficiency and patient care while ensuring a smooth and rewarding customer experience. Collaborating with cross-functional teams, you'll establish impactful strategies and processes to support healthcare professionals in achieving measurable success.
What You'll Do
AI Adoption Strategy: Develop and implement strategies that promote the adoption of AI-powered products, enabling smooth transitions to enhanced workflows and maximizing value.
Healthcare Process Optimization: Create scalable processes for onboarding, training, and ongoing customer success that align with healthcare workflows and regulatory requirements.
Clinical Impact Metrics: Define and track key success metrics, such as clinical efficiency, patient satisfaction, and practice ROI, and present results using clear dashboards.
Clinical Partnership Development: Work closely with medical professionals to ensure success strategies align with healthcare best practices and delivery goals.
Customer Journey Enhancement: Map and optimize the transition from traditional practice models to AI-enabled care delivery, identifying opportunities to improve adoption and maximize value.
Voice of Healthcare Program: Gather and analyze feedback from clinicians and staff to inform product development and improve service delivery.
Success Team Development: Contribute to building a robust customer success organization by developing playbooks, tools, and best practices tailored to healthcare settings.
What We're Looking For
Experience: 5+ years in customer success roles, with at least 2 years managing strategic accounts or leading teams.
Strategic Thinking: Proven ability to craft and execute strategies that drive measurable business outcomes.
Process Excellence: Experience building and refining scalable customer success processes.
Data Analysis: Skilled in using data to demonstrate customer value and ROI.
Guidance: Strong ability to lead cross-functional initiatives and engage stakeholders at all levels.
Change Management: Experience guiding organizations through technological transformations.
Technical Aptitude: Comfortable discussing and explaining the value of AI technologies in healthcare.
Communication: Exceptional interpersonal skills to collaborate with technical and clinical stakeholders.
Bonus Skills
Familiarity with healthcare technology or AI/ML platforms.
Experience with customer success tools (e.g., Segment, Vitally) and data visualization tools.
Knowledge of clinical workflows and operations.
Background in product-led growth for B2B software.
What We Offer
The chance to shape the future of healthcare through AI adoption.
Competitive salary with performance-based bonuses.
Equity package tied to the company's growth.
Fully remote work environment with flexibility.
Comprehensive health benefits and retirement plans.
Collaboration with leading medical professionals and tech innovators.
Opportunities for professional development and growth in a rapidly evolving field.
Our Commitment to Diversity and Inclusion
We are dedicated to fostering an inclusive and diverse workplace where everyone feels valued and empowered. We believe in equal opportunities for all and welcome applicants regardless of background, identity, or experience. Our goal is to create an environment where every team member feels a sense of ownership, belonging, and the opportunity to thrive.
Employment Type: Full-Time
Salary: $ 115,000.00 Per Year
Job Tags
Full time,