Customer Service Associate - Entry Level Job at MGN Foundation, Richmond, VA

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  • MGN Foundation
  • Richmond, VA

Job Description

We are seeking a Customer Service Representative to join our dynamic team. This entry-level position offers a unique opportunity to work in a client-facing environment, while also supporting marketing efforts and charitable initiatives. If you have a passion for customer service, event marketing, and community engagement, this role is the perfect fit for you.

As a Customer Service Representative , you will be the first point of contact for clients and customers. Your primary role will be to address inquiries, provide valuable information, and ensure a positive experience for all stakeholders. Additionally, you will assist in event marketing efforts, support event-related tasks, and contribute to the success of various charitable initiatives.

Key Responsibilities :

  • Respond promptly and professionally to customer inquiries, ensuring that their needs are met and concerns are addressed effectively.

  • Assist with event setup and operations, ensuring smooth and successful execution while maintaining high levels of customer satisfaction.

  • Provide detailed information on services and charitable initiatives to clients, improving their overall experience and understanding.

  • Address customer concerns efficiently and offer proactive solutions to ensure complete satisfaction.

  • Maintain accurate and up-to-date customer records for effective and organized service delivery.

  • Collaborate with team members to provide optimal service and support during events and for client needs.

  • Gather customer feedback to enhance service quality and contribute to the improvement of event execution and customer satisfaction.

Qualifications :

  • Strong verbal and written communication skills to engage effectively with clients and team members.

  • A customer-focused mindset with a genuine passion for delivering excellent service.

  • Ability to manage multiple tasks and adapt quickly in a fast-paced environment.

  • Previous customer service experience is a plus, but not required.

  • A keen interest in event marketing and charitable initiatives is highly encouraged.

Compensation & Benefits :

  • Competitive compensation , with performance-based bonuses and incentives.

  • Hands-on experience in event marketing and charity-focused initiatives, offering opportunities for career growth and development.

  • Work in a supportive and collaborative environment that values teamwork and success.

  • Contribute to meaningful events that make a real difference in the community.

Why You Should Apply :

  • Gain valuable experience in event marketing and charity-focused initiatives.

  • Thrive in a creative, fast-paced environment that fosters innovation and personal growth.

  • Join a team dedicated to supporting charitable causes and making a positive impact on communities.

Job Tags

Full time,

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