Job Overview:
Supports Cancer Center practice physicians in all phases of patient care management as it relates to new patient referrals and the oncology nurse navigator program. Coordinates new patient referral distribution and establishes patient care management. Answer calls associated with new patients referrals and coordinate with physician/nurse practitioner schedule. Develops relationships with referring physician and office staff. Develops educational and informational marketing programs.
Qualifications:
Required:Preferred:
Certifications and Licenses Required:
Scheduling Requirements:
Essential Functions:
Answer calls independently for select issues related to new patient consults and follow up visits. Assists in Cancer Center marketing of new patient referrals. Assists patients and families in obtaining financial counseling and appropriate referrals. Collaborates closely with physicians and members of the healthcare team to coordinate care of the patient. Eliminates barriers to timely diagnosis and treatment. Collaborates with psychosocial and community outreach department to educate referring physicians and facilities on available services. Communicates patient needs to appropriate healthcare team members and departments. Communicates with referring physician s offices as appropriate to meet patient and physician needs. Creates charts for new consults by obtaining all necessary information from various services including lab, pathology, radiology and physician offices. Develops and enhances processes to improve the clinical experience for patients. Streamlines patient access to care, enhances quality care, and increases patient and provider satisfaction. Develops educational programs, materials, documentation tools and informational seminars for patients and physicians. Educates and supports patients and their families.
In collaboration with staff physicians, provides clinical support and counseling to patients, families and members of the healthcare team. Inform the appropriate physician when the new patient consult has been scheduled. Personally greets patients upon arrival. Provides written educational materials about the program and their disease. Refers patient and families to appropriate physician or specialist for diagnosis and treatment. Screens and triages patient self-referral or physician office related phone calls. Provides timely physician appointments. Serves as a resource to the individual patient and referring physician throughout treatment. Updates and maintains statistics on new patient volume and referral patterns. Works closely with Research Dept. to facilitate patients ease in enrolling in clinical trials. Works in the community setting to promote oncology education, prevention and early detection through outreach programs and physician practice meetings.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer
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