Job Description

Job description:

General Emergency Monitoring, a division of Mulhaupts, is currently hiring hard-working individuals, who want to make a difference in other people’s lives while working in our 24-hour alarm monitoring center. No sales calls or telemarketing!

We are currently seeking full-time employees for the second and third shifts . This is a stable position with 40 hours available per week. Shifts are static (same shift every week) and will include weekends and holidays.

This is an entry-level position with on-the-job training. The training period is rigorous and fully paid. Training takes approximately 8-10 weeks and generally takes place Monday - Friday during the dayshift . Once training is fully completed, employees are transitioned to their shift and allowed to be on the internet, read, do homework, etc. at their desks during downtime.

Duties include:

• Answer incoming phone calls and process them using set procedures.
• Respond to emergencies by calling customers on alarms.
• Notify customers of alarm system signals as necessary.
• Dispatch and interact with local law enforcement and private security.
• Document all alarms and signals received.
• Dispatch on-call technicians to assist customers with issues.
• Process and respond to customer communication.

Requirements:

• Prior call center or phone experience preferred.
• Ability to communicate effectively in a clear speaking voice.
• Excellent attendance and punctuality.
• Proficiency in using Windows-based operating systems.
• Must sign a confidentiality agreement.
• Must complete a comprehensive nationwide background check.
• Must pass a pre-employment drug screen and post-hire random drug testing.

Job Type: Part-time.

Benefits:

• 401(k).
• 401(k) matching.
• Dental Insurance.
• Employee discount.
• Health insurance.
• Paid time off.
• Vision insurance.

Schedule:

• Overnight
• Evening shift.
• Night shift.
• Weekend availability.

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