Call agent of customer support Job at DEPT OF HEALTHMENTAL HYGIENE, New York, NY

ajNDckFOc1liU1VRUThGR0FQOWVGUDNNRUE9PQ==
  • DEPT OF HEALTHMENTAL HYGIENE
  • New York, NY

Job Description

Full job description

  • DEPT OF HEALTH/MENTAL HYGIENE

Posted On: 10/10/2024

  • Part-Time

Location

QUEENS

  • No Exam Required

Department

Information Support Services

Salary Range:

$23.61 – $28.00

Job Description

Within the Office of External Affairs is the Bureau of Customer Support Services Call Center. The DOHMH Call Center delivers enhanced customer service to the people of New York City by providing a single point of entry for all Department information and services. This mission is accomplished through a state-of-the-art customer service facility designed to provide clients, the general public, and the provider community with information about our services and programs; referrals, appointments and follow-up; health literature and education materials.


The Call Center is seeking to hire a Call Agent. The Call Agent will be responsible for providing customer service by answering phones to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders placed using the new E-vital status portal or by sending an e-mail to the appropriate department for status. Vital Records calls and chats may consist of customers who are calling regarding matters such as inquiring about how to apply or obtain a death certificate, funeral related procedures and other matters that require the Call Agent to transfer or direct accordingly to the appropriate entity. The Call Agent will also assist in placing literature orders for materials such as posters, signs, pamphlets, and information.


DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
The Call Agent will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as Dog License, Vital Records, Health Academy, Accela, STD results line, Provider Access Line (PAL), Literature Fulfillment and other/General Information queues.


Provide customer service by answering phones/chats to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and or death certificates in person, online or via mail. Answer other Vital Records calls and chats related to funeral procedures and other matters that require the Call Agent to transfer or direct accordingly to the appropriate entity.


Guide customers on how to check the status of orders placed using the E-vital status portal or by sending an e-mail to the appropriate department for status.


Provide the community/callers with health education information, making appropriate referrals for counseling and testing.


Disseminate information and service the public with information related to public health topics.


Provide assistance and information to the general public as well as staff who have difficulty navigating the NYC DOHMH website.


Maintain and update databases computerized data/records; and analyze various data for accuracy.


Handle emergencies and other ad hoc assignments.


Perform other required duties/tasks as assigned.


PREFERRED SKILLS:
Strong customer service orientation


Courteous telephone manner


Excellent oral and written communication skills


Basic computer literacy


Spanish speaking a plus


Why you should work for us:



  • Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (
  • Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

  • Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.


Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.


Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!


Commitment to Equity:


The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.


The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.


Minimum Qualifications


Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.


Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information


The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job ID

683171

Title code

56057

Civil service title

COMMUNITY ASSOCIATE

Title classification

Non-Competitive-5

Business title

Call Agent, Bureau Of Customer Support

Posted until

10/09/2025

  • Experience Level:

    Experienced (Non-Manager)

Job level

00

Number of positions

1

Work location

42-09 28th Street

  • Category:

    Health

Call Agent, Bureau of Customer Support

Job Tags

Remote job, Part time, 2 days per week,

Similar Jobs

Comfort Inn & Suites- East Greenbush Albany

Full time Hotel Guest Service Agent Job at Comfort Inn & Suites- East Greenbush Albany

 ...Comfort Inn & Suites East Greenbush is hiring for energetic individuals who are a team player for our front desk agent position at the hotel. Previous Choice Hotels experience preferred but not needed - can train - must be proficient with computers and a fast paced... 

University of California, Berkeley

Alt Meat Lab Manager (7399U) - SCET | University of California, Berkeley Job at University of California, Berkeley

 ...Alt Meat Lab Manager (7399U) - SCET About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students... 

Lifelancer

Clinical Pharmacist, Pharmacy Services, Remote Job at Lifelancer

 ...Remote Job Contract Type: Full-time Job Seniority Level: Entry level Special Qualifications Licensed and in good...  ...residency in applicable area of specialty preferred. Board of Pharmaceutical Specialties certification in area of specialty preferred. If... 

Gardenworkers Inc

Customer Service Representative / Parcel Enthusiast / Immediate Hire / Work From Home Job at Gardenworkers Inc

 ...This is a remote position. Customer Service Representative / Parcel Enthusiast / Immediate Hire / Work From Home Are you in search of a pathway to earn some part time income right from the comfort of your own home? We've got your solution. Entry level... 

AO Globe Life

Remote- Entry Level Manager Job at AO Globe Life

 ...revolutionize sales from the comfort of your own home? We're seeking exceptional leaders to...  ...while enjoying the flexibility of working from home. Key Responsibilities Team...  ...environment Benefits Flexible work schedule Comprehensive health insurance Professional...