Job Description
We are a forward-thinking healthcare organization dedicated to enhancing patient care, making healthcare more affordable, and supporting providers. Our innovative approach combines empathy with AI and predictive analytics to strengthen the connections between patients and their care teams. As we continue to advance in the healthcare field, we invite you to be part of our mission to deliver high-quality, outcome-focused care.
Position: Medical Assistant - Healthguide
Location: Fully remote with occasional travel (up to 10%) required. Applicants must be local to or willing to relocate within a 90-minute drive of Houston, TX.
Role Overview:
As a Medical Assistant - Healthguide, you'll play a key role in enhancing patient care and communication with primary care teams. Your mission will be to help patients navigate their healthcare journey, address their needs, and improve their overall well-being.
Key Responsibilities:
Collaborate remotely with patients, medical practice staff, and our Case Management team to manage and support a targeted patient population.
Act as a vital link between patients and their medical practices, addressing questions, implementing care plans, and closing care gaps.
Document patients' medical histories and issues accurately in the electronic health record (EHR).
Understand and facilitate the referral and prior authorization processes.
Build and maintain positive, professional relationships with medical practices and internal teams.
Meet assigned Key Performance Indicators to improve patient outcomes and reduce medical costs.
Communicate effectively with high-risk patients via calls, texts, portals, and emails.
Escalate medical issues as needed to the appropriate healthcare professionals.
Adhere to security policies to protect patient information and intellectual property.
Qualifications:
Certification or registration as a Medical Assistant.
Bilingual in English and Spanish is required.
Passion for patient care and managing complex medical and social needs.
Strong skills in motivational interviewing, critical listening, and behavioral change management.
Proficiency in documenting patient interactions and understanding medical terminology.
Knowledge of social determinants of health and experience with EHR systems (e.g., EPIC, Athena, Cerner).
Ability to manage multiple tasks and priorities while remaining detail-oriented.
Demonstrated success in remote work environments.
Benefits:
Work from Home: Enjoy the flexibility of working remotely, minimizing commute time and enhancing work-life balance.
Health Coverage: Comprehensive Medical, Dental, and Vision plans.
Retirement Planning: 401(k) plan with a 3% employer match.
Peace of Mind: Life and Disability insurance, with optional voluntary Life coverage.
Support: Employee Assistance Program (EAP) for personal and professional support.
Flexible Time Off: Customizable time off to balance work and personal life.
Parental Leave: Paid leave to support new family members.
Professional Development: Resources for learning and career growth.
Compensation:
The base pay range for this role is $20 to $23 per hour, with final compensation based on factors such as experience, education, location, and certifications.
Equal Opportunity Employment:
We are committed to fostering a diverse and inclusive workplace. We make employment decisions without regard to race, religion, color, age, gender, sexual orientation, national origin, disability, or any other protected status. Our goal is to ensure fair treatment and opportunities for all employees.
Employment Type: Full-Time
Salary: $ 20.00 23.00 Per Hour
Job Tags
Hourly pay, Full time, Local area, Remote job, Relocation, Flexible hours,