Job Description

Join a dedicated team that helps seniors in our community re-enter the workforce! As a Bilingual Customer Support Representative, you will connect with participants through outbound calls to gather feedback on their employment experiences and identify any support they may need. Your conversations will follow a structured script, ensuring clarity and consistency in communication. You will also provide information about additional programs and local resources available to assist participants.

What You'll Do:

Make outbound calls to check on participants, using a provided script for guidance.
Utilize an Excel document to track call statuses and outcomes.
Maintain participant information in Salesforce, including notes and relevant details from calls.
Collaborate with a small, supportive team, while independently managing your tasks in a remote work environment.
Qualifications:

At least 1 year of customer service or customer support experience.
Prior call center or office experience is required.
Bilingual fluency in English and Spanish is essential.
Comfortable using multiple software programs and dual monitors.
Previous remote work experience is a plus, as is familiarity with Salesforce.
Quick learner with the ability to work independently.
Typing speed of 35 words per minute with accuracy.
Strong phone and verbal communication skills, along with active listening.
Excellent attention to detail and accuracy.
Strong interpersonal and time-management skills.
Ability to handle challenging customer interactions while remaining calm and professional.
A background check may be required, in accordance with state and federal laws.
Pay & Benefits:

Starting pay: $15/hour, plus an additional $1/hour for night and weekend shifts.
Possible pay increase after 90 days based on attendance and performance.
Work hours: Monday to Friday, 8:00 AM - 5:00 PM (CST).
Paid training is typically one week long, from 8:00 AM - 5:00 PM (CST).
Full-time position with 40 hours per week.
If you are patient, detail-oriented, and committed to providing excellent support, this is a fantastic opportunity for you to make a meaningful impact in your community!
Employment Type: Full-Time
Salary: $ 15.00 Per Hour

Job Tags

Hourly pay, Full time, Work experience placement, Local area, Remote job, Weekend work, Monday to Friday,

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