Job Description

Job Summary: The Automotive Service Director at Napleton Mercedes Benz, Volvo, Fiat, and Alpha leads a team of service advisors, technicians, and support staff to ensure exceptional customer service and efficient operations. This is a full-time individual contributor role with a base salary plus commission in the auto industry. Compensation & Benefits: The Automotive Service Director will receive a competitive annual salary ranging from $135,000 to $180,000, paid weekly. In addition, eligible employees will receive a comprehensive benefits package including health insurance, dental and vision coverage, 401(k) plan, paid time off, and employee discounts on vehicle purchases and service. Responsibilities:

• Oversee the daily operations of the service department, including customer service, scheduling, and repair/maintenance processes and warranty compliance.
• Develop and implement strategies to increase service department revenue and profitability.
• Manage the performance and development of service department staff, including providing training and coaching as needed.
• Monitor and analyze key performance indicators to identify areas for improvement and implement action plans accordingly.
• Ensure the overall cleanliness and organization of the service department.
• Establish and maintain strong relationships with customers to promote repeat business and positive word-of-mouth referrals.
• Collaborate with other departments, such as sales and parts, to ensure an exceptional customer experience.
• Stay up-to-date with industry trends and new technologies, and make recommendations for process improvements and equipment investments.

Requirements:

• Bachelor’s degree in business, management, or a related field preferred.
• 5+ years of experience in a leadership role within an automotive dealership service department.
• Proven track record of achieving sales and profitability targets.
• Strong leadership and communication skills with the ability to motivate and develop a team.
• Thorough understanding of automotive service processes, including scheduling, estimating, and repair/maintenance procedures and warranty requirements
• Excellent customer service and problem-solving abilities.
• Proficient in Dealertrack, Xtime, Microsoft Office and other computer software systems.
• Valid driver’s license and clean driving record.
• Must be able to pass a pre-employment background check and drug test.

EEOC Statement: Napleton Auto Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome all qualified individuals to apply for this position.

Job Tags

Weekly pay, Base plus commission, Full time,

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